Tech guides, troubleshooting & productivity workflows
How to Get Help in Windows — Complete Guide (Windows 10 & 11)
Step-by-step explanation of how to use built-in tools, troubleshooters, Quick Assist, accessibility features, and official Microsoft resources to get support safely.
Overview
If your Windows PC runs into trouble, you have multiple layers of help: built-in apps like Get Help, automated troubleshooters, remote help with Quick Assist, dedicated Accessibility support, and direct channels to Microsoft support. This guide explains how to use each, plus a safety checklist to avoid scams.
Built-in Help Options
- Windows Search: Type your problem in the taskbar search box (e.g. “Wi-Fi not working”). It links to settings pages, troubleshooters, and support articles.
- Get Help app: A preinstalled app that suggests fixes, runs diagnostics, and connects you to Microsoft agents. Official guide.
Troubleshooters
Windows includes automated troubleshooters for common issues: network, sound, printing, Windows Update and more. Find them under Settings > System > Troubleshoot > Other troubleshooters.
Quick Assist (Remote Help)
Quick Assist allows a trusted helper to view or control your PC temporarily. Use only with people you trust. Microsoft Quick Assist guide.
Accessibility Support
For users with disabilities, Microsoft provides assistive tools (Narrator, Magnifier, closed captions) and the Disability Answer Desk for direct help.
Contact Microsoft Support
If built-in tools fail, escalate to Microsoft support via the Get Help app (chat, request a call). Official phone numbers and region-specific contact options are available here: Customer service numbers.
Avoiding Scams
⚠️ Microsoft never cold-calls you asking for payment or remote access. If someone claims otherwise, it is a scam.
- Only use phone numbers listed on official Microsoft support pages.
- Never trust pop-ups showing “Microsoft support numbers”.
- Allow remote access only via Quick Assist or sessions you initiate.
Common Scenarios
- Wi-Fi not working: Run Network troubleshooter → Restart router → Use Get Help app.
- Windows Update errors: Run Windows Update troubleshooter → Check official error code page.
- Printer issues: Run Printer troubleshooter → Update drivers.
- Accessibility questions: Contact Disability Answer Desk.
